FAQs

Checking Blood Sugar Levels

How large should the sample size be when checking blood sugar levels?

A small dosage of 0.5 micro liters would be sufficient.

How long would it take for the device to check the blood sugar levels?

Less than 5 seconds!

Can the Diamond glucose meters be used to perform alternative site tests?

Yes, you can also take blood samples from the palm, forearm, upper arm, thigh or calf. *Always check with your doctor before performing alternative site tests.

When should I perform AST?

Food, medication, illness, stress and exercise can affect blood glucose levels. Capillary blood at the fingertips reflects these changes faster than capillary blood from other sites. Thus, when testing blood glucose levels during or immediately after a meal, physical exercise, or any other situation, take a blood sample from your finger only.

We strongly recommend that you perform AST ONLY during the following times:

  • Pre-meal or fasting state (more than 2 hours after the last meal).
  • Two hours or more after taking insulin.
  • Two hours or more after exercise.

Do NOT perform AST if:

  • You think your blood glucose is low.
  • You are unaware of hypoglycemia
  • You are testing for hyperglycemia
  • Your AST results do not match the way you feel.
  • Your routine glucose results often fluctuate.

Does it provide Ketone warning?

Yes, when the reading is ≥ 240 mg/dL (13.3 mmol/L) a Ketone warning sign will appear on the glucose meter.

Test Strips and Coding

Does it need coding?

No, users are not required to code the meter. This is a step you can now avoid as the meter will automatically detect the test strip used.

Do the Diamond series glucose meters use the same test strips?

Yes, all glucose meters in the Diamond series share the same test strips which is convenient for the user.

Meter Care and Battery

What is the memory capacity? And how can it be retrieved?

The meter stores the 450 most recent blood glucose test results along with respective dates and times in its memory. The meter memory is activated when the meter is switched off.

Reviewing Test Results

  1. Push Main button.
    will appear on the display. Press Main button again, and the first reading you see is the last blood glucose result along with the date, time and the measurement mode.



  2. Push Main button to recall the test results stored in the meter each time you press.



  3. Exit the meter memory.
    After the last test results, push “Main button’ again and the meter will turn off.



Reviewing Blood Glucose Day Average Results

  1. Push and hold “Main button”.
    When    appears on the display, keep holding Main button for 3 seconds until the flashing    appears. Release Main button and then your 7-day average result measured in a general mode will appear on the display.



  2. Push Main button to review 14-, 21-, 28-, 60- and 90- day average results stored in each measuring mode in the order of Gen, AC and then PC.
  3. Exit the meter memory.
    Keep pushing “Main button” and the meter will turn off after displaying the last test result.



NOTE:
.Any time you wish to exit the memory, keep pushing “Main button” for 5 seconds or leave it alone for 3 minutes. The meter will switch off automatically
.Control solution results are NOT included in the day averages.
.When using the meter for the first time, “---“ is displayed when the test results are recalled or the average result reviewed. This indicates that there is no test result in the memory.

Is the time and date or memory lost when the battery is removed?

Replacing the batteries does not affect the test results stored in the memory.

How many reminder alarms are built in the Diamond series meters?

There are 4 reminder alarms.

What kind of battery does it use?

The meter uses one 1.5V AAA alkaline battery which can be found in many stores.

Special Feature

How to turn the test reminder on/off?

The meter displays “On” or “OFF” and  , To set the first reminder, push  “Main button” to select “On”, then push SET to set the hour. When the hour is flashing, push “Main button” to add the hours. Push SET to confirm and then push “Main button” to add the minutes. Hold “Main button” to accelerate the hours and minutes. Push SET to confirm and go to the next alarm setting.

If you do not want to set an alarm, push SET to skip this step. If you want to turn off an alarm, find the alarm number by pushing SET in the setting mode, push “Main button” to change from “ON’ to “OFF”.

When your alarm goes off, the meter will beep and automatically turn on. You can push “Main button” to silence the alarm and insert a test strip to begin testing. If you do not push “Main button”, the meter will beep for 2 minutes then automatically switch off. If you do not wish to do the test at this time, push “Main button” to switch the meter off.

Can I download the results on the data management system? How?

Data Transmission Via Cable

You can use the meter with a USB cable and the Health Care Software System to view test results on your personal computer. To learn more about the Health Care Software System or to obtain a USB cable separately, please contact your local customer service or the place of purchase for assistance.

Data transmission

To transmit data, follow the instructions provided with the software. Results will be transmitted with the date and time. Remove the cable and the meter will automatically switch off.

WARNING:The meter will not be able to perform a blood glucose test while it is connected to the PC.

General Question

Where can I get replacement lancets and test strips?

Replacement lancets and test strips are distributed through major distributors to your nearest stores and pharmacies, Please contact your local customer service or the place of purchase for assistance.

(c) Altys Group 2016 • CMS Website by Juizi